Return Policy

Exchanges & Refunds

Exchanges and refunds may be approved by a manager on a case-by-case basis for the following reasons:

• Product malfunction (e.g., defective cartridge or battery)
• Wrong item delivered
• Damaged or compromised packaging

Requirements

• Products must be in their original, unopened packaging
• You must contact us as soon as possible after discovering the issue
• A valid government-issued ID matching the original order is required

Store Credit

Approved returns are issued as store credit within 14 days of the request. Cash refunds are not available due to the nature of cannabis transactions.

How to Request a Return

Contact us by phone at (747) 717-1677 or email hitsladelivery@gmail.com with your order details and a description of the issue.